At a folder level, all page controls are visible. At a location level, some options are not available.

Create new

Use to create a new controller in the current folder.

Search

Search on name, autodiscovered name, description and reference (watches only). The search icon turns bright blue to indicate a filter is applied. clears the search. A search can return a watch without showing its parent device or controller. Search results are not indented.

Disabled Controllers only 

Available at a folder level, unchecked by default and shows items where the parent controller is disabled in Highlight. This also shows discontinued tunnels but not items which have "Collect data" and "Show data" unchecked.

   Show in subfolders:   

Shows items that are defined in folders below the current one with a path to the subfolder.

None

Displays only items that exist at the current level which is useful to limit what is visible in a large estate.

Controllers

Displays controllers at this level and below.

Controllers and Devices

The default option, displays controllers and devices at this level and below.

All

Displays controllers, devices, watches and tunnels at this level and below.

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   Watch filter:   

Only enabled when All is selected for Show in subfolders or at location level.

Show All

Shows watches of any status: Pending, Disabled, Enabled and Discontinued.

Pending

Placeholders for watches that could exist and are only visible in the Controllers admin page. These will not gather data so cannot change the colour of a heat tile nor send an alert. This gives a service provider control of the watches that are created on a watch by watch basis. Find out more about Controller watch pending.

Disabled

Watches have been created but “Collect data” and “Show data” are unchecked. Thus, these watches do not gather data so cannot change the colour of a heat tile nor send an alert. Watches are disabled when they are newly created as disabled, are not in use or represent recently decommissioned services. They can be enabled at a future date.

Enabled

Watches have been created and are gathering data. These can change the colour of a heat tile and send an alert if they have issues.

Discontinued

Watches that were previously created watches but are no longer available on the external network. These will be automatically deleted, usually after 30 days.

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If some settings have changed from default, "Reset all controls" is enabled

Load more

For large estates, initially 200 items are shown. Click this button to show an additional 200 items. If the button is no longer visible, there are no more items to show. We recommend using Search to reduce the number of items shown.

SD-WAN controllers are visible at the folder level only and only if the user has the relevant permission to view them.

Hover to view the full name, description or path (if needed).
Click the row to open the edit panel for the item.
Click the path to move the tree to the location or folder in the tree.

If there are existing autodiscovered items, the table shows:

The device can be copied to the clipboard, all associated watches move with it. See moving a controller device.

Click on an item to edit or delete it.

An icon to identify each item type: controllers, devices, cellular/performance agent/WiFi/switch devices, watches and tunnels.

For bearers with an interface marked as dormant.

Name

The name of the controller or the autodiscovered name of the device or watch, with each item indented below their parent. Hover to view the full name (if needed). The table is sorted by name.

Shown for items with performance tests, on hover "Contains performance tests" appears.

Shown for items where the parent controller is disabled or tunnels with one or more discontinued performance tests, on hover "Contains performance tests. Some cannot be found." appears.

Shown for items where all performance tests have been manually disabled in Highlight.

Shown for cellular watches with Cellular Clarity enabled, on hover "Cellular Clarity discovered" appears.

Shown for cellular watches with Cellular Clarity where the parent controller is disabled.

Shown for cellular watches with Cellular Clarity disabled.

Description

The optional description of the item which may show additional information. Hover to view the full description (if needed). Note: it's not possible to sort on description as it disrupts the hierarchy of how items display.

Path

The clickable path to the item's folder or location, hover to view the full path (if needed). Click to move the tree to this folder or location. One of the following icons is shown:

The item is defined in the folder currently selected in the tree.

The item is defined above the folder currently selected in the tree.

The item is defined below the folder currently selected in the tree.

Status

For items which are enabled, both "Collect data" and "Show data" are checked.

For watches which have "Collect data" or "Show data" unchecked- hover to view message, name is shown in amber text instead of black.

For items which have been disabled; the name is shown in red text instead of black.

For devices and watches where the parent controller has been disabled. The name is shown in red text instead of black. On hover, this shows "Status inherited from device/controller".

Pending watches are placeholders for watches that could exist and are only visible in the Controllers admin page. These will not gather data so cannot change the colour of a heat tile nor send an alert. Find out more about Controller watch pending.

For discontinued items which have been deleted on the external network. The row is faded red. On hover, this shows "[Item] cannot be found".

For watches where the parent device has been deleted on the external network. The row is faded red. On hover, this shows "Parent device cannot be found".

The device can be copied to the clipboard, all associated watches move with it. See moving a controller device.

Discontinued items and controller out of scope

If a device has been deleted on the external network, it shows with a warning triangle and the row is faded red. Any associated watches are also shown in faded red.

If the user exists in a folder below the controller's folder, then the controller details are not shown and the row is faded.