The title bar comprises 2 parts, plus a temporary purple marker if a watch is in maintenance. See the Maintenance section below for details.

Lower part

The lower part of the title bar -

Hovering over the star allows you to add this location or folder to favourites. See Using Favourites for more information.

Upper part

The header title varies according to the watch type. Titles show:

• icon
• watch name
• bandwith (for bearers, traffic classes, VLANs and multilink)
• watch type (product type, if completed, will display instead of watch type for bearers)
• description (if completed)

Most users see Tech info, Alert log, Change and About.
Those with "Edit Watches" permission see Edit instead of Change.

All the options are explained in more detail below.

Watch the Tech Info video

• Tech info

This window shows detailed information about the device you selected. The information is in several parts:

Device Details

This section shows information about the device itself. This contains both current configuration information in Highlight, and information gathered directly from the device such as the Manufacturer, Serial Number and Type.

Technical information is refreshed every four hours for most devices. The 'Last Checked' field tells you when this last update occurred.

Note: SD-WAN devices are checked every 10 minutes and switches are every hour.

Interfaces/Discovered elements

Additional detail is also included on interfaces being monitored and any discovered elements (Class of Service, Multilink, VLANs), including speeds used by Highlight.

Test Details

Shows a list of the performance tests that are running on this device.

Application Details

Shows if Flow or NBAR is being monitored on this device.

Switch Details

For Switches the additional detail is explained further on the Switches page

Device real-time Technical Test

Test runs a technical test in real time for the current device information. Highlight displays a Testing icon while gathering the detail.

The Test button may be disabled or hidden with one of these messages:

• "Your provider has disabled tech testing for this device" - if the Edit watch option "Tech test available to customers" is unchecked
• "Testing not available for this device" - for SD-WAN devices where collecting data via SNMP is not enabled

If a watch is active in Highlight but not reachable from the primary poller then the technical test will fail.

Once completed a separate Device Technical Test window displays further configuration information including interface description and a list of IP addresses/subnet masks:

The real time tech test does not update the Highlight Technical Information with any recent changes.
If response from the device is slow or the device is currently unreachable, the test will time out after 30 seconds and display "This device could not be found."

Tech info is not available for wireless access points and controllers

• Alert log

Use this to see alerts from this watch location in the Alert Log. The Alert Log is filtered to match the date range selected on the Details page. All users have access to the Alert Log.

To return from the Alert Log to the Details page, right-click on your browser's back button [←] and select Details - Highlight.

• Alert log    This option is not available for dates before the Alert Log was implemented in April 2021.

• Change

This will launch your mail client and generate an email to your customer services group as listed on the Home page. The subject, watch name, location and folder will auto-fill.

Use this option to request a change to the watch, location or folder you're looking at on the Details page: perhaps the bandwidth is wrong, the name or description needs changing, or you think there's an issue.

• Edit

Use this to open the Edit Watch dialog for the watch currently on the Details page. Make any changes if needed, Save and return to the Details page.

If you Delete the watch, you will return to the Status Heat Tiles page for the position you have selected in the Network Explorer tree.

Permission needed: You will only see the Edit option if you have the permission Edit watches.

• About

Details includes a Provider link which displays the logo of your service provider, as defined in the Domain folder. Click on the logo to get service provider support details.

Time Zone

3 time zone options are available

• The location time zone, as defined during setup
• Your time zone, being that detected from the user's browser
• UTC

Business Hours

By default, charts on the Details page show non-business hours with a vertical grey background and business hours with a vertical white background on day and week views. Business hours are not shown on a month view. Toggle off to show alternate horizontal grey and white background areas. This setting is remembered when you next log in.

Find out more about business hours.

Refresh Options

The Details page is static by default with Auto Refresh Off

Alternatively, switching AutoRefresh On, will countdown from 180 seconds until the Details page refreshes

Use the drop-down to select the time period of:

Day

A single 24 hour period (may be 23 or 25 hours on daylight savings adjustment dates)

Week

A Highlight week is Sunday to Saturday

Month

A calendar month beginning on the first

Use the Go to today option on the right of the time bar to view the current date for the time zone displayed

When a watch is in maintenance, the watch icon changes to the maintenance icon

Hover on the maintenance icon to see:

• the name of the container/maintenance window ("All KFV" in the image)
• the time remaining in the maintenance window (3h 23m in the image); less than one minute remaining will show as "<1m"
• if you see a number in brackets (2), this means there's more than one maintenance window in effect for this watch. The time remaining is when the first maintenance window is due to end. This time will then adjust to show how long until the next maintenance window is due to end.

  Watches in maintenance do not send alerts, change the colour of heat tiles nor decrement availability figures