My account

The top section shows the email address used for your Highlight account, gives the option to change your password and set or change your department.

Password

Click Change password to change your password. This changes your password on all your domains. All fields are required.

In the change password dialog, enter your new password twice. All fields are required.

Your password must:

• Be a minimum of 8 characters in length
• Contain the following items: an uppercase letter, a lowercase letter, a number and a symbol
• Not contain any part of your name or email address

To get your password reset, refer to the Forgotten password section below

Department

Your department is set on first login using the Getting started dialog or here. We use this information to tailor your Highlight experience so it is most suited to you and to keep you informed about the most relevant Highlight features. Available options are:

• Operations/Service Desk
• Service Management
• Sales/Account Management
• Network Engineering
• Finance
• Service Delivery
• IT Management
• Other
• Prefer not to say

Current Domain

The Domain being accessed for the current Network Explorer tree displayed

Other Domains

Lists the domain your user account has access to. To change domains, use the drop-down above the Network Explorer tree

Find out more about domains

Log out

Logs you out of all domains

Home

The home page is changed each release with a "Did you know" section, a featured video, and other links to help get you started with Highlight

Last watch viewed

Takes you to the Details page of the most recent watch viewed in the current domain. This would be the fastest way to look back at a watch you were viewing when last logged on.

Network overview

Takes you to the Status page with your root folder selected and no filters

All current issues

Takes you to the Status page with your root folder selected and filters applied: "Only red & amber tiles", for stability load and health, and "Arrange by duration"

Request new user

If you don't have the manage users permission, then use the Request new user link from the user menu in Highlight. See the Add users page for more details.

Create new user

If you have the manage users permission, then the Create new user link from the user menu opens the Create User dialog (usually accessed with Create new... User from Admin Browse). See the Create/edit user page for more details.

Help & Support Centre

Provides a link to the Highlight Help & Support Centre from where you can search for your topic of interest

Getting started

This opens getting started dialog which is shown automatically to all new users

Domain contact details

For the domain currently selected. Find out more about domains.

Wallboard view [F9] collapses the tree and top navigation bar. Use F9 (on your keyboard) as a shortcut to enable and disable wallboard view. Combine with F11 (on your keyboard) for a full screen view of Highlight, especially useful for continually displaying heat tiles on a NOC screen.

Additional wallboard view information:

• it's available for any Highlight page, not only heat tiles
• you can auto enable the wallboard by copying the URL when wallboard is enabled and this link can be shared
• it can be used in an iframe for displaying Highlight from a portal, for example

Give feedback opens an on screen simple message for passing information to the system provider.

Clicking on About opens a window with a brief description of Highlight, including telephone and email support contact details for Highlight.

Users can request their own password reset, if needed, as shown below: