Troubleshooting
Procedures to determine causes of issues when setting up Highlight or with results displayed.
Network Explorer
Status page
Details page
- Traffic Load Suggestions to explain unexpected traffic load
- Line Availability Explains symptoms experienced with the Line Availability chart
- Broadband Bandwidth Explains symptoms experienced with Broadband Clarity
- Classes Explains symptoms experienced with discovering Classes
- Performance Analysis Explores a number of common causes of test failure
- General Explains general symptoms related to displaying the Details page
Reporting
Application monitoring
Watches
- New Devices Why new additions may fail testing or activation; or why existing bearer watches may go “not contactable”
- Moved watches When watches may go “not contactable” after being moved
- Editing watches Symptoms seen when editing a watch
- Recovering watches Details on recovering watches and other items
- Bandwidth discovery Unexpected symptoms when using bandwidth autodiscovery